FAQs
Promotional Offer FAQs
How many times can I redeem an offer?
Some offers can be redeemed as many times as you like, but others may have restrictions. You can check the individual offers T&Cs to be sure.
After I redeem an offer, how long do I have to redeem my promotional code?
All offers need to be used by their individual expiry date. This is clearly labelled on the offer.
How do I use my promotional code?
When you log onto the website of the brand with the offer, apply the promotional code in the discount box at the checkout. Please be aware that some offers are for specific products or do not work if there’s a sale on the website and a higher promotional offer is already applied. Some promotional offers can be used instore and you will need to display it when paying for your items.
I’m having a problem using my promotional code, what do I do?
We’re here to help, please contact our support team here https://ssereward.ie/contact-us
Where can I see all my vouchers?
Once you’re logged in, you can view all the redeemed offers in the “Vouchers” section. You can find it on the Menu.
Are there any terms and conditions associated with offers?
Each offer has its own set of terms and conditions.
Do offer codes expire?
Offers do expire and the expiry dates are clearly noted for each offer.
Competition FAQs
How many competitions can I enter?
You can enter all competitions available each month. One entry per member.
How long are competitions open for?
The closing date for entries is always clearly stated for each competition.
How do I know if I’m a winner?
Prize winners will get an email to let them know they have won a prize. A list of winners will be posted on the Competitions page, except where we have any competition with more than 10 winners.
I’m a winner, how do I claim my prize?
Congratulations! We will get in touch with you over email to let you know you’ve won and either include your prize details in the email if it’s a voucher, or confirm your address to send the prize out to you if it’s a physical prize.
SSE Reward Account FAQS
Do I have to be an existing SSE Airtricity customer to register for the SSE Reward platform?
You must be an existing SSE Airtricity customer to register and use the SSE Reward platform.
What will happen if I cease to be an SSE Airtricity customer?
SSE Reward members that are no longer SSE Airtricity customers will have their accounts deactivated and will no longer have access to the platform.
Where can I find my account number?
Your account number can be found by logging into your online account, on your eBill or at the top of your bill.
How do I reset my password?
You can reset your password at https://ssereward.ie/recover or https://ssereward.co.uk/recoverby entering your email address and we'll then send you a link to reset your password. If you need any further assistance get in touch with our customer care team. Contact us here. https://ssereward.ie/contact-us
Account FAQS
Why have I not received my presale email?
Please check your spam folder as your presale email may have gone in there. You can also get in touch with our customer care team at https://ssereward.ie/contact-us or https://ssereward.co.uk/contact-us
How many tickets can I purchase?
Ticket allocations for The SSE Arena, Belfast change on an event-by-event basis and limits will be outlined by the ticketing websites at point of purchase.
When do the pre-sale tickets become available to purchase?
This will normally be up to 48 hours in advance of general release. Subject to availability.
How can I find the venue?
To get more details on the venue please visit www.ssearenabelfast.com.
Am I purchasing the tickets from SSE Reward?
The tickets and liability for the tickets reside with Ticketmaster® For more information visit http://www.ticketmaster.ie/help, http://www.ticketmaster.co.uk/help
Where can I find details of when my tickets will be dispatched?
To find out more about the ticketing process visit http://www.ticketmaster.ie/help or http://www.ticketmaster.co.uk/help
What is the maximum amount of lounge upgrades per person?
There is a maximum allocation of 5 upgrades per person, including the ticket holder (SSE Reward member).
Where do I collect my wristband for the SSE Reward lounge?
Please go to the SSE Reward entrance, located to the right of the main arena entrance. You will be able to collect your wristbands at the SSE Reward desk.
What do I need to bring to the SSE Reward desk?
You can show your upgrade confirmation on your phone or print the email and bring this with you. If you booked an upgrade but did not get a confirmation, please get in touch with our customer care team. Contact us. https://ssereward.ie/contact-us
SSE Hotel Breaks FAQs
How do I find out more about bookings and hotels?
The easiest way to explore your options is to visit www.ssehotelbreaks.com and view what is available at the time you wish to travel. SSE Hotel break queries are managed by our reward partner WIN|WIN. For a full list of Hotel Break FAQs please visit www.ssehotelbreaks.com/Faq.