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Cookies

Cookie Settings

This is the cookie policy for www.ssereward.ie and www.ssereward.co.uk. It applies to information collected and used by SSE Airtricity, which is a trading name of SSE Airtricity Limited, SSE Airtricity Energy Supply (NI) Limited and SSE Airtricity Gas Supply (NI) Limited which are members of the SSE Group. SSE Airtricity Home Energy Services is our dedicated Boiler & Home Services Division. When we refer to “SSE”, “we”, “us”, and “our”, we mean any of those SSE entities, as appropriate. This information is collected through instruments known as cookies and various other technologies, collectively referred to in this Cookie Policy as “cookies”.

Please review this Cookie Policy and our Privacy Notice here: https://www.sseairtricity.com/assets/Terms/privacy-notice.pdf carefully

Cookie Settings assets

What are cookies?

Why do we use cookies?

How do we use cookies?

Managing cookies

Cookie list

Who should I contact with a question or a complaint?

Changes to this Cookie Policy

What are cookies?

Cookies are small text files transferred and stored by your web browser to your computer or mobile device when you visit or use a website. Cookies allow websites to recognise your device and store some information about your preferences or past actions.

Cookies can be considered as ‘first party’ or ‘third party’ cookies depending on the domain that places them. First party cookies are cookies set by a website visited by the user (for example, cookies placed by SSE Airtricity for www.ssereward.ie. Third party cookies are set by a domain other than that of the website visited by the user, so if a user visits a website and a third-party organisation sets a cookie through that website, this would be a third-party cookie.

Cookies can also be considered as ‘persistent’ or ‘session’ cookies depending on their duration. Persistent cookies remain on a user's device for the time specified in those cookies. They are activated every time that user visits the website that created the cookies, until the cookies expire or are disabled by the user. Session cookies allow the actions of a user to be linked during a single browsing session. A session starts when a user opens a browser window and ends when the browser window is closed, following which all session cookies are deleted.

Why do we use cookies?

We use cookies and other similar technologies to collect information about your browsing activity and about the device you have used to access our website (including the make, model and operating system, IP address, browser type and mobile device identifiers) so we can provide essential features and functionality on our website:

How do we use cookies?

The cookies used on our websites can be broken down into four categories:

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.

You can set your browser to block or alert you about these cookies, but then some parts of the site will not work.

Performance

These cookies allow us to count visits and traffic sources so we can measure and improve site performance. They help us to know which pages are the most and least popular and see how visitors move around the site.

If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.

Functional

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies some or all of these services may not function properly.

Targeting Advertising

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.

These cookies are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Targeted advertising or remarketing is a type of targeted advertising that displays our adverts on third party websites across the internet to users who have previously visited this website. Remarketing involves collecting cookies to inform, optimise and serve adverts based on someone’s past visits to this website. To opt out of this type of advertising you can use this free Google tool. https://tools.google.com/dlpage/gaoptout/

Managing cookies

When you visit our websites, you will be presented with a cookie banner. It gives you the choice to accept the use of cookies on the site or not. It will also present you with a link to our cookie manager. Through the cookie manager, you can choose to opt-in or opt-out of the types of cookies active on our sites. You can also find out a bit more about what we use them for. Our cookie manager will only remember your preferences for our site for the specific browser that you’re using at that time.

If you wish to change your cookie settings generally, you can delete cookies stored on your computer or change your privacy settings at any time via your browser settings.

Cookie List

Strictly necessary

First Party

HostNameDetails
ssereward.ieOptanonAlertBoxClosed

Description: This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one year lifespan and contains no personal information.

Lifespan: a month

ssereward.ieARRAffinity

Description: This cookie is set by websites run on the Windows Azure cloud platform. It is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session.

Lifespan: Session

ssereward.ie__RequestVerificationToken

Description: This is an anti-forgery cookie set by web applications built using ASP.NET MVC technologies. It is designed to stop unauthorised posting of content to a website, known as Cross-Site Request Forgery. It holds no information about the user and is destroyed on closing the browser.

Lifespan: Session

ssereward.ieOptanonConsent

Description: This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one month, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.

Lifespan: a month

ssereward.ieARRAffinitySameSite

Description: This cookie is set by websites run on the Windows Azure cloud platform. It is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session.

Lifespan: Session

ssereward.ieeupubconsent

Description: This cookie is used by the IAB Europe Transparency & Consent Framework to store the user's consent to the data collection Purposes. The cookie holds an encrypted consent string that vendors participating in the framework can read and determine the user's consent.

Lifespan: a year

ssereward.ieai_user

Description: This cookie name is associated with the Microsoft Application Insights software, which collects statictical usage and telemetry information for apps built on the Azure cloud platform. This is a unique user identifier cookie enabling counting of the number of users accessing the application over time.user

Lifespan: a year



Third Party

HostNameDetails
ssereward.co.ukOptanonAlertBoxClosed

Description: This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one year lifespan and contains no personal information.

Lifespan: a month

pulseapi.winwin.ieARRAffinity

Description: This cookie is set by websites run on the Windows Azure cloud platform. It is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session.

Lifespan: Session

pulseapi.winwin.ieARRAffinitySameSite

Description: This cookie is set by websites run on the Windows Azure cloud platform. It is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session.

Lifespan: Session

ssereward.co.ukOptanonConsent

Description: This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one month, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.

Lifespan: a month

First Party

HostNameDetails
ssereward.co.ukARRAffinity

Description: This cookie is set by websites run on the Windows Azure cloud platform. It is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session.

Lifespan: Session

ssereward.co.ukOptanonAlertBoxClosed

Description: This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one month lifespan and contains no personal information.

Lifespan: a month

ssereward.co.ukARRAffinitySameSite

Description:

Lifespan: Session

ssereward.co.ukai_user

Description: This cookie name is associated with the Microsoft Application Insights software, which collects statictical usage and telemetry information for apps built on the Azure cloud platform. This is a unique user identifier cookie enabling counting of the number of users accessing the application over time.user

Lifespan: a year

ssereward.co.uk__RequestVerificationToken

Description: This is an anti-forgery cookie set by web applications built using ASP.NET MVC technologies. It is designed to stop unauthorised posting of content to a website, known as Cross-Site Request Forgery. It holds no information about the user and is destroyed on closing the browser.

Lifespan: Session

ssereward.co.ukOptanonConsent

Description: This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one month, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.

Lifespan: a month



Third Party

HostNameDetails
pulseapi.winwin.ieARRAffinity

Description: This cookie is set by websites run on the Windows Azure cloud platform. It is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session.

Lifespan: Session

ssereward.ieOptanonConsent

Description: This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one month, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.

Lifespan: a month

pulseapi.winwin.ieARRAffinitySameSite

Description: This cookie is set by websites run on the Windows Azure cloud platform. It is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session.

Lifespan: Session

ssereward.ieOptanonAlertBoxClosed

Description: This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one year lifespan and contains no personal information.

Lifespan: a month


Performance

First Party

HostNameDetails
ssereward.ie_ga

Description: This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customised by us to be 1 year.

Lifespan: a year

ssereward.ie_gid

Description: This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited.

Lifespan: a day

ssereward.ie_gat_UA-

Description: This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.

Lifespan: a few seconds

ssereward.ieai_session

Description: This cookie name is associated with the Microsoft Application Insights software, which collects statistical usage and telemetry information for apps built on the Azure cloud platform. This is a unique anonymous session identifier cookie.

Lifespan: a few seconds



Third Party

HostNameDetails
az416426.vo.msecnd.netai_session

Description: This cookie name is associated with the Microsoft Application Insights software, which collects statistical usage and telemetry information for apps built on the Azure cloud platform. This is a unique anonymous session identifier cookie.

Lifespan: a few seconds

az416426.vo.msecnd.netai_user

Description: This cookie name is associated with the Microsoft Application Insights software, which collects statictical usage and telemetry information for apps built on the Azure cloud platform. This is a unique user identifier cookie enabling counting of the number of users accessing the application over time.user

Lifespan: a year

First Party

HostNameDetails
ssereward.co.uk_gid

Description: This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited._gid

Lifespan: a day

ssereward.co.uk_ga

Description: This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customised by us to be 1 year.

Lifespan: a year

ssereward.co.uk_gat_UA-

Description: This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.

Lifespan: a few seconds

ssereward.co.ukai_session

Description: This cookie name is associated with the Microsoft Application Insights software, which collects statistical usage and telemetry information for apps built on the Azure cloud platform. This is a unique anonymous session identifier cookie.

Lifespan: a few seconds



Third Party

HostNameDetails
az416426.vo.msecnd.netai_session

Description: This cookie name is associated with the Microsoft Application Insights software, which collects statistical usage and telemetry information for apps built on the Azure cloud platform. This is a unique anonymous session identifier cookie.

Lifespan: a few seconds

az416426.vo.msecnd.netai_user

Description: This cookie name is associated with the Microsoft Application Insights software, which collects statictical usage and telemetry information for apps built on the Azure cloud platform. This is a unique user identifier cookie enabling counting of the number of users accessing the application over time.user

Lifespan: a year


Targeting

First Party

HostNameDetails
ssereward.ie_gat_gtag_xxxxxxxxxxxxxxxxxxxxxxxxxxx

Description: Google Analytics

Lifespan: a few seconds

First Party

HostNameDetails
ssereward.co.uk_gat_gtag_xxxxxxxxxxxxxxxxxxxxxxxxxxx

Description: Google Analytics

Lifespan:a few seconds

Who should I contact with a question or complaint?

If you would like to contact us in relation to your rights or if you are unhappy with how we’ve handled your information, you may contact us by sending a letter:

Republic of Ireland

Data Protection Specialist
SSE Airtricity,
Red Oak South,
South County Business Park,
Leopardstown,
Dublin 18,
D18 W688

Northern Ireland:

Data Protection Specialist SSE Airtricity,
3rd Floor Millennium House,
17-25 Great Victoria Street,
Belfast
BT2 7AQ

or sending an email to irelanddataprotection@sse.com

If you would like to contact our Data Protection Officer, you may do so using the following details:

Email: dpo@legal.sse.com

Phone: 0345 070 7378

Postal: Data Protection Officer, No. 1 Forbury Place, 43 Forbury Road, Reading, RG1 3JH

Changes to this Cookie Policy

This Cookie Policy was last updated on 17 January 2019.

This Cookie Policy may be updated from time to time. We will post the updated terms on our website